Cashplus Service Status 

Keeping you up to date

Our team is constantly monitoring both our own systems and those provided by our suppliers.

We’ll do our absolute best to keep any disruption to your service to a minimum, but in the event that something does happen, we’ll keep you informed and up to date on the situation below.

We’ll use this page to post any updates that are relevant to you and could impact paying with and accessing your Cashplus products and services.

Trying to log in to Online Servicing? As of 4th September 2019, the way you log in to Online Servicing has changed. For new login support, please read our security changes FAQs.

If you’ve been impacted by our recent security enhancements or the outage on Monday, 9th September please read the letter of apology from our CEO, Rich Wagner.

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Last updated: 13th September at 17:00. 

Service & Current Status

  • App fix update: The trusted device issue has been fixed. Simply, log in & follow steps to set your device as trusted. Thanks for bearing with us while we worked on this & we’re very sorry for any trouble caused. Still having issues? Please call us.

  • As of 4th September 2019, the way you log in to Online Servicing has changed. For new login support, please read our security changes FAQs

  • Due to extremely high call volumes, we’re experiencing longer than normal wait times on our Customer Services phone line. For general enquiries, please visit our Help Centre or for non-urgent enquiries, we suggest calling our team later. 

    Our team are working as quickly as possible to answer your calls. Thank you for your patience with this and we’re very sorry for any trouble caused

Upcoming Maintenance. 

If we have something scheduled, we'll let you know here.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/. **Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.