Here to Help

Prefer to speak to a human? We'd love to hear from you. 

UK Customer Services: 0330 024 0924t

Calling from Abroad: +44 207 153 8940

We’re available by phone Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm. Calls may be recorded.

24/7 Lost or stolen cards: 0330 024 0924

(You can temporarily block your card in your Online Servicing Account).

Business Account Set Up: 0203 535 7200

Our team are on hand to assist with your business needs Monday to Friday 9am to 5pm.

Business Partnership or Affiliate Arrangements

Get in touch with us at [email protected] and we’ll get back to you in one business day.

Media and Press Enquiries

Drop us a note at [email protected]
Please note, this inbox isn’t monitored for Customer Services queries.

Our Complaints Team

If you need to raise a formal complaint, you can contact us in two ways and we’ll do our best to resolve it for you as soon as we can.

If you haven’t already, it’s best to contact our Customer Services team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:

1.  Send a letter to: Cashplus Complaints Department, PO Box 5525, Manchester, M61 0QS
OR
2. Send an email to: [email protected]

If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman at:

Address: Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Email: [email protected]

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures. Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.