Here to Help

Prefer to speak to a human? We'd love to hear from you. 

UK Customer Services: 0330 024 0924

We're available by phone Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm. Calls may be recorded. Alternatively check out our help centre to see if one of our FAQs answers your question.  

For other Customer lines, please see below.

 

Calling from Abroad+44 207 153 8940

Credit Management Queries

Our credit management team can help if you're having financial difficulties making a repayment

Credit Management Team:  0203 059 5784

We're available by phone Monday to Thursday from 8am to 8pm, Friday 8am to 6pm and Saturday 9am to 1pm. 

24/7 Lost or stolen cards: 0330 024 0924

(You can temporarily block your card in your Online Banking Account).

Business Partnership or Affiliate Arrangements

Get in touch with us at [email protected] and we’ll get back to you in one business day. Please note, this inbox isn’t monitored for Customer Services queries.

Media and Press Enquiries

Call our press team on +44 (0)20 3535 7422 or drop us a note at [email protected]
Please note, this inbox isn’t monitored for Customer Services queries.

Our Complaints Team

If you need to raise a formal complaint, you can contact us in two ways and we’ll do our best to resolve it for you as soon as we can.

If you haven’t already, it’s best to contact our Customer Services team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:

1.  Send a letter to: Cashplus Complaints Department, PO Box 5525, Manchester, M61 0QS
OR
2. Send an email to: [email protected]

If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman by:

Sending a letter to:  Financial Ombudsman, Exchange Tower, London E14 9SR.
Calling them on the Financial Ombudsman Helpline: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Sending an email to:  [email protected]

Every 6 months we submit Complaints data to the financial authority, view our most recent data here.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/.

Advanced Payment Solutions Limited (APS) provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria. APS is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. Our Firm Reference Number (FRN) is 671140.

♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.