Prefer to speak to a human? We'd love to hear from you.
UK Customer Services: 0330 024 0924t
Calling from Abroad: +44 207 153 8940
We’re available by phone Monday to Friday, from 8am to 8pm, and Saturday from 8am to 4pm. Calls may be recorded.
24/7 Lost or stolen cards: 0330 024 0924
(You can temporarily block your card in your Online Servicing Account).
Business Account Set Up: 0203 535 7200
Our team are on hand to assist with your business needs Monday to Friday 9am to 5pm.
Our Complaints Team
If you need to raise a formal complaint, you can contact us in two ways and we’ll do our best to resolve it for you as soon as we can.
If you haven’t already, it’s best to contact our Customer Services team about your issue first, so that we can investigate and resolve your issue faster. Otherwise you can:
1. Send a letter to: Cashplus Complaints Department, PO Box 5525, Manchester, M61 0QS
2. Send an email to: [email protected]
If you don’t feel that we’ve been able to reach a satisfactory resolution to your complaint, you may contact the Financial Ombudsman at:
Address: Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 (free to call from landlines), or 0300 123 9 123 (free to call on some mobile phone contracts, please check with your provider).
Email: [email protected]