Talking to the Cashplus team: What to Expect
Cybersecurity has been one of the main talking points in the finance industry for years. The size of the threat faced is clear – in 2019, around a third of businesses reported having cybersecurity breaches or attacks within the last 12 months .
As a financial services company, customer safety is our number one priority. And it’s important that we help make sure our customers know how to spot any activities that may seem suspicious. With our guide below, you should be able to tell whether any contact from us is legitimate or not, and know when to get in touch with us if a call or message doesn’t sound right.
Personal information we’ll never ask for
- Your PIN
- Your Account Number
- Your 16-Digit Card Number
- Your Online Servicing Username or Password
We’ll never ask you to:
- Transfer money into another account
- Go to another website other than the Cashplus website
- Call any other number than those that are on our Contact Us page
If you do ever come across an email or text message that you are unsure of or believe to be a scam, make sure you don’t open any attachments or click any links and forward it onto our cybersecurity experts.
To keep yourself safe online, here’s a few tips:
- Create passwords that are difficult to guess and don’t use personal information. It pays to use a mix of upper and lower case letters, numbers and symbols
- Always use different passwords for your online accounts
- Never share your password or memorable questions with anyone, including Cashplus
To learn more about Cybersecurity, read our other guides
This content was created on 17th February 2020
Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/. **Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.