Talking to the Cashplus team: What to Expect

Two people having a conversation

Cybersecurity has been one of the main talking points in the finance industry for years. The size of the threat faced is clear – in 2021, four in ten businesses (39%) reported having cyber security breaches or attacks within the last 12 months [1].

As a UK bank, customer safety is our number one priority. And it’s important that we help make sure our customers know how to spot any activities that may seem suspicious. With our guide below, you should be able to tell whether any contact from us is legitimate or not, and know when to get in touch with us if a call or message doesn’t sound right.

Personal information we’ll never ask for

Via email/text/phone:

  • Your PIN
  • Your Account Number
  • Your 16-Digit Card Number or the security code on the back of your card
  • Your Online Banking Username or Password
  • Any verification code from your Online Banking or Cashplus Bank app
  • Your SMS one time passcode

If you receive a call from someone claiming to be from Cashplus Bank and requesting any of the information above, please end the phone call, and contact our team directly.

We’ll never ask you to:

  • Transfer money into another account
  • Go to another website other than the Cashplus website
  • Call any other number than those that are on our Contact Us page
    • We’ve recently seen fake emails from individuals pretending to be Cashplus related to a suspicious activity on a customer account. If you receive an email like this, do not call the number listed in the email. Instead, go to the Contact Us page on the Cashplus website and call the number listed there
  • Download any software to gain remote access – this is an increasingly common scam where fraudsters will try to trick you into giving them access to your device and accounts

If you do ever come across an email or text message that you are unsure of or believe to be a scam, make sure you don’t open any attachments or click any links and forward it onto our cybersecurity experts.

To keep yourself safe online, here’s a few tips:

  • Create passwords that are difficult to guess and don’t use personal information. It pays to use a mix of upper and lower case letters, numbers and symbols
  • Always use different passwords for your online accounts
  • Never share your password or memorable questions with anyone, including Cashplus

To learn more about Cybersecurity, read our other guides

Cybersecurity: Why it’s important for your business

Cybersecurity: How to spot a scammer

Cybersecurity and Freelancers






This content was created on 17th February 2020

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