Cashplus Service Status 

Keeping you up to date

Please note, this page will only be updated Monday to Friday (excluding bank holidays), 9am to 5pm.

Last updated: 16th April 2024 at 16:05

Upcoming Maintenance

Please be aware that one of our third party providers will be carrying out some planned maintenance in the evening of Wednesday 17th into the morning of Thursday 18th between 22:00 – 04:00. During this time, the following services will be impacted for up to 30 mins:

  • Inbound & Outbound payments
  • Online & in-store Debit card payments
  • Debit card transaction history via Online Banking and Bank app
  • Debit card transaction history via our automated customer phone lines

We also have planned maintenance on the evening of Friday 19th April from 10pm until the morning of Saturday 20th April 8am. During this time, the following services will be affected:

  • Bank app & Online Banking - Customers will be unable to access the Bank App & Online Banking
  • Customer Services/Credit Management phone lines – Customers will be unable to connect with our Customer Service team/Credit Management team, however our phone service for logging lost or stolen cards will still operate during this time
  • Sending & Receiving payments – Customers will be unable to send or receive payments to or from their Cashplus account. If you’re planning on sending/receiving a payment using your Cashplus account, we recommend doing this before 10pm on Friday 19th April. Any payments made during the affected time slot will be processed when our services are back up and running at around 08:00.
  • New Applications – Users will be unable to apply for a new Cashplus account
  • APIs – Customers will be unable to connect to Open banking
  • Customer Communication – Please check our Service Status page for any updates

Card purchases and ATM withdrawals will operate normally during the maintenance.

We apologise for any inconvenience caused.

Service & Current Status

  • Please see above for more information on the upcoming maintenance. 

    If you receive a call from someone claiming to be from Cashplus Bank asking you to transfer your money to a safe account – this is a scam. Criminal organisations are using technology to impersonate the phone numbers that appear in your caller ID to look like a legitimate organisation. We will never call you and ask you to transfer your money to a safe account. If you’re ever contacted by someone claiming to be from Cashplus Bank and you’re not sure it is legitimate, please end the phone call, and contact our team directly on 0330 024 0924.

    Personal information we’ll never ask for – if someone contacts you asking for this, they are a scammer.

    Via email/text/phone:

    • Your PIN
    • Your Account Number
    • Your 16-Digit Card Number or the security code on the back of your card
    • Your Online Banking Username or Password
    • Any verification code from your Online Banking or Cashplus Bank app
    • Your SMS One Time Password

    For further advice, here’s a quick guide for what to expect when talking to the Cashplus team.

    If you’re interested in learning more about how to protect yourself online, check out our cybersecurity essentials article.

  • Please see above for more information on the upcoming maintenance. 

    Need help logging into the Cashplus Bank App? For login support, please read our FAQs or our step by step visual guides on how to log in to the Cashplus Bank app.

  • Please see above for more information on the upcoming maintenance. 

    Need help logging in to Online banking? For login support, please read our FAQs or see our step by step visual guides on how to log in to Online banking with the app or how to log in to Online banking using a Code Key.

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  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • Please see above for more information on the upcoming maintenance. 

  • We are currently active on Twitter and LinkedIn.

    Please note, we are aware of the following fake pages that are active on other social media platforms, for your security please do not interact with them:

    If you see any other pages impersonating Cashplus Bank, please contact us via our active social media channels above to let us know. 

Service information

Find out more about our Business or Personal Bank account service information.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/.

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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