Neurodiversity

How we can help you

• Bank app

  The Cashplus Bank app gives you the freedom to manage your account in a way that suits you, without having to phone us. It’s easy to use, with a clear design and navigation. It is designed with accessibility at its heart, including clear bold writing and compatibility with features like inverting screen colours.

  If your device uses fingerprint or face recognition, you’ll be able to log in without having to enter your password every time.

  You can use the app to activate your card, get your PIN, check your balance, view your statements, make payments and manage your card(s).

  If you’d like tips on how to change your device settings to make it even more accessible, you can use the My Computer My Way tool by AbilityNet. To do this, you’ll need to know what device you’re currently using.

  Download the Cashplus Bank app

  

  

  If you need help logging into your Cashplus app for the first time, see our guide.

• Online Banking

  Like the app, Online Banking is available to you 24 hours a day, seven days a week, and gives you full control of your Cashplus account(s). You can optimise your experience by adjusting the size of text and screen contrast, as well as changing your computer settings.

  Find out how you can change your device settings using the My Computer My Way tool by AbilityNet.

  To log in to Online Banking, you’ll be asked to verify it’s you by providing a verification code. You can get this code by logging into the Cashplus Bank App, or if you can’t use the app, you’ll need to order a physical Code Key. See our Code Key FAQs for more information. 

• ATMs

  If you need added support at an ATM, you can use talking cash machines to take out cash, check your balance or change their own PIN number by using headphones to hear onscreen information. To do this, you’ll need to plug in a set of headphones with a standard 3.5mm jack plug to the audio jack to listen to the options that are provided on screen.

  You can also change their PIN for their Cashplus card at any high-street ATM by selecting PIN services, which means you can choose a combination that is memorable for you.

• Tell us how we can help you

  Our Customer Services team want to help you, so don’t feel like you need to rush when you call us about your account – take all the time you need.
  
  To help us give you the best banking experience, you can let us know if you have specific needs and we’ll leave a discrete note on your account so we know this whenever you speak to us. 
  
  Alternatively, you can reach out to us using the app and one of our team will get in contact with you directly. To do this, log in to the app and go to Help > Personal circumstances > Share your personal situation.