Mobility and dexterity

How we can help you

• Bank app

  The Cashplus Bank app is easy to use, with a clear design and navigation.

  If your device uses fingerprint or face recognition, you’ll be able to log in without having to enter your password every time.

  You can use the app to activate your card, get your PIN, check your balance, view your statements, make payments and manage your card(s).

  If you’d like tips on how to change your device settings to make it even more accessible, you can use the My Computer My Way tool by AbilityNet. To do this, you’ll need to know what device you’re currently using.

  Download the Cashplus Bank app

  

  

  If you need help logging into your Cashplus app for the first time, see our guide.

• Online Banking

  Like the app, Online Banking is available to use 24 hours a day, seven days a week. If you’re using Online Banking, you can optimise your experience by adjusting the size of text and screen contrast, as well as changing your computer settings.

  Find out how you can change your device settings using the My Computer My Way tool by AbilityNet.

  To log in to Online Banking, you’ll be asked to verify it’s you by providing a verification code. You can get this code by logging into the Cashplus Bank App, or if you can’t use the app, you’ll need to order a physical Code Key. See our Code Key FAQs for more information. 

• Post office

  If you have a personal or business current account, you can withdraw, deposit funds and check your balance at the Post Office.  You’ll need to insert your card and enter your PIN to do this.

• Tell us how we can help you

  Our Customer Services team want to help you, so don’t feel like you need to rush when you call us about your account – take all the time you need.
  
  To help us give you the best banking experience, you can let us know if you have specific needs and we’ll leave a discrete note on your account so we know this whenever you speak to us. 
  
  Alternatively, you can reach out to us using the app and one of our team will get in contact with you directly. To do this, log in to the app and go to Help > Personal circumstances > Share your personal situation.