Life events

We know life has its ups and downs, and certain changes can impact everyone differently. We're here to support you throughout. 


Losing a loved one is never easy. This is how we can support you during this difficult time. 

Job loss

If you've been made redundant or you're between jobs, here's some useful guidance. 


If you're currently dealing with short or long term illness, here's how we can help with your account. 

Helping someone with their money

If you need someone else to help manage your account or you're helping someone with theirs, there are options.

Changes of name and personal relationship

How to update your account if you've recently changed your name. 

Financial abuse

Ways to get help if you think someone is controlling your money without your consent. 

Share your personal situation

To help us give you the best banking experience, let us know if you have specific needs and we'll leave a note on your account so we know this whenever you speak to us. 

We'll never use it for another purpose or share it outside of Cashplus. You can ask us to remove it at any time. See our Privacy Policy for more detail. 

You can call us or reach out to us using the app or Online banking and one of our team will get in contact with you directly.

To do this, log in and go to Help > Personal circumstances > Share your personal situation.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

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