If you find that you’re using your Cashplus Account more or less than expected and would like to change account types, this can easily be done in Online Banking or the Cashplus Bank app. 

If you’d prefer to discuss your options, our Customer Services team is always happy to help. Try them on 0330 024 0924 or check the Contact Us page for details.

Switching your account type

  • It's quick and easy to switch plans :

    1. Log in to the Cashplus Bank app
    2. Go to ‘Settings’
    3. Select ‘Pricing Plan’ and then ‘View Plans’
    4. Check your options and choose your plan
    5. Make sure you read and understand your new plan’s terms and conditions as they may be different to your current plan
    6. We’ll switch you to your new plan straight away

    If you’d rather switch your pricing plan in Online Banking, go to Settings > Account details > scroll down to Pricing plan > then select the “Switch pricing plan” button, instead.

    If you have an account with a Creditbuilder add-on, you won’t be able to move to a Flexiplus account (for personal current accounts) or a Go account (for business current accounts) until you’ve completed or cancelled your Creditbuilder.

    If you’d like to discuss your options, our Customer Services team is always happy to help. Try them on 0330 024 0924 or check the Contact Us page for details.

  • You can only switch accounts once within 60 days. If you’ve recently switched your Cashplus account plan and want to switch again, you’ll need to wait 60 days.

  • You can switch your Business Premier account to the Business Go or Business Extra account. Please note that you won’t be able to then change it back to Business Premier.

    Subject to eligibility, you may be able to switch to the Business Pro account, however you won't be able to change it back to Business Premier if you make this switch.

  • It’s easy. You can do this in two ways:

    If you’re using the Cashplus Bank app simply log in, head to ’Settings’ and then click on ‘Manage Account’. In there, you’ll be able to see what current plan you’re on.

    If you’re using Online Banking simply login, head to ’Settings’ and then click on 'Account Details’. In there, you’ll be able to see what current plan you’re on.

  • You can switch pricing plans in the Cashplus Bank app or Online Banking.

    • Cashplus Business Accounts

    You can switch from the Business Go account to the Business Extra account (or vice versa).

    View our Business Account pricing comparison.

    If you have a Business Premier account, you can switch to Business Go or Business Extra account. You won’t be able to then change it back.

    Subject to eligibility, you may be able to switch to the Business Pro account, however you won't be able to change it back to Business Premier if you make this switch.

    • Cashplus Personal Accounts

    Cashplus Personal account customers can switch between Activeplus and Flexiplus (and vice versa). If you have an Activeplus account, you can also switch to the Freedom account.

    View our Personal Account pricing comparison.

    Please make sure to read the terms and conditions before you switch accounts.

  • Our pricing plans have different features and benefits so you’ll need to read these before you sign up to Cashplus account or switch to another pricing plan.

    Cashplus Business Accounts                                                                       

    To review and compare Cashplus Business accounts, head over to our Business pricing comparison page

    Cashplus Personal Accounts

    To review and compare our Personal accounts, head over to our Personal pricing comparison page

  • The account fees and prices will align with the new product within a few hours but some features might take a day to become available.

  • Yes, it’s free to move to another Cashplus account but fees and prices might be different on the other product.

  • Yes, we’ll transfer your existing Direct Debits, regular payments and Standing Orders.

  • Yes, all your planned payments will be paid on the date requested.

  • No, your Cashplus card will continue to work as normal. Your account number and sort code will also stay the same.

  • Yes, we’ll credit any eligible cashback payments to your new account.

  • Yes, if you switch account types, you’ll receive a pro-rata refund credited to your new account of the annual fee not used.

Account closure

  • Before closing your account, have you considered changing to a different pricing plan that may suit your needs better? If you’ve considered the others available and would still like to close your account, this can easily be done in the app. Simply:

    1. Log in to the Cashplus Bank app
    2. Go to ‘Settings’
    3. Select ‘Manage Account’
    4. Select ‘Close account’
    5. We’ll close your account right away and you’ll receive a confirmation within 24 hours

    If you’d rather close your account in Online Banking, go to Settings > Account details > Close account and follow the prompts.

    If you have an account with a Creditbuilder or overdraft add-on, you won’t be able to close your account until you’ve completed your Creditbuilder or paid off your overdraft. If you want to discuss your options, our Customer Services team is always happy to help. Try them on 0330 024 0924 or check the Contact Us page for details.

  • If you’d like to remove the overdraft from your account, you first need to ensure there’s no overdraft balance or pending transactions. If you have a balance, first pay in enough money to cover your overdraft so that your balance is £0.00.

    Then, simply:

    1. Log in to the Cashplus Bank app
    2. Go to ‘Overdraft’ and ‘Manage Overdraft’
    3. Select ‘Close overdraft’
    4. Read & follow the prompts
    5. Your overdraft will now be closed

    You can also close your overdraft in Online Banking by going to ‘Add-ons’ > Overdraft > Close Overdraft.

  • If you’ve signed up within the last 14 days:

    You can cancel your Creditbuilder or Business Creditbuilder if you’ve signed up within the last 14 days.

    To cancel in Online Banking, simply:

    1. Log in to Cashplus Online Banking
    2. Go to ‘Add-ons’ and ‘Creditbuilder’
    3. Select ‘Cancel Creditbuilder’
    4. Read & follow the prompts
    5. Your Creditbuilder will now be cancelled

    If you signed up more than 14 days ago:

    It’s important to note that although you can close your Creditbuilder early, you’re still required to pay the remaining loan (up to months’ worth of account fees).  Plus, closing Creditbuilder doesn’t cancel the monthly fee for your Cashplus Account. You may be able to switch plans to one without a monthly fee once your Creditbuilder is closed.

    To close in Online Banking, simply:

    1. Log in to Cashplus Online Banking
    2. Go to ‘Add-ons’ and ‘Creditbuilder’
    3. Select ‘Close Creditbuilder’
    4. Review the amount to be repaid (this will be taken from your account balance)
    5. Select ‘Repay and close’
    6. Your Creditbuilder has now been fully paid and will now be closed
  • You can close your Cashplus Credit Card account by following the steps below. Once your credit card account is closed you won’t be able to use your card. You’ll need to ensure you have no balance or pending transactions.

    1. Login to the Cashplus Bank app or
    2. Go to ‘Manage Account’
    3. Select ‘Close account’
    4. Read the important information and follow the prompts
    5. Select ‘close account’
    6. Your credit card is now closed
  • If your Cashplus Current Account has been closed and you’d like to request your statements, you can download them from the Bank App/Online banking or Contact Us on 0330 024 0924.

    Through the Cashplus Bank app/Online banking, you can download up to 24 months worth of statements 60 days after closing your account. If you’d like to request a longer period than 24 months, our Customer Services team can send you up to the last five years of your transaction history, as is required by banking regulations. You can also ask us for your statements at a later date but you’ll only ever get up to five years’ worth from the day you request them. For example, if you request your payment transaction history three years after closing your account, you’ll only receive the last two years of statements for that account.

Dissolved Business Closure

  • A strike off notice could be for a few reasons, most likely if you haven't submitted up-to-date annual accounts or paid your tax. From the moment Companies House issues a strike off notice, you have three months until your business is removed from the register.

    If that happens, we’ll have to close your Cashplus Business Bank Account and pass any funds in it to the relevant Government Treasury. If you weren’t intending to dissolve your business, contact Companies House as soon as possible to understand what's happened and update your business status. If you cancel the strike off notice, Companies House will let us know and we'll keep your business bank account operating as normal.

  • If your business has been dissolved and is no longer trading, we’re obliged by law to close your Cashplus Business Bank Account and transfer any funds left in it to the relevant Government Treasury. Depending on where your business was registered in the UK, you’ll need to speak to that Treasury entity about your funds and what happens next.

    Northwest England

    (Including Lancashire, Merseyside and parts of Greater Manchester, Cheshire and Cumbria)

    • Farrer & Co
    • Call 020 3375 7000
    • Email [email protected]
    • Write to 66 Lincoln’s Inn Fields, London WC2A 3LH

    Rest of England and Wales

    • Government Legal Department
    • Call 020 7210 4700
    • Email [email protected]
    • Write to PO Box 70165, London, Wc1A 9HG

    Scotland

    • Queen’s & Lord Treasurers Department
    • Call 0844 561 3899 or 0131 241 3210
    • Email [email protected]
    • Write to Scottish Government Building, 1B-Bridge, Victoria Quay, Edinburgh EH6 6QQ

    Northern Ireland

    • Crown Solicitors Office
    • Call 028 9054 2555

    Write to Royal Courts of Justice, Chichester Street, Belfast BT1 3JE

  • Unfortunately, we can’t reopen closed Cashplus accounts. But you can easily apply for a new business bank account in a matter of minutes.

  • Simply put, yes! But it’s important to know that you won’t be able to transfer any funds in your existing limited company account directly to your new sole trader account. If you do apply for a sole trader account, we won’t take into account the previous financial history of your limited company when making a decision.

  • While you’re in discussion with Companies House your account remains suspended and we’re not allowed to give you access to use it. If Companies House reinstates your company and registers it as active once again, contact us and we’ll see if we can reinstate your Cashplus Business Bank Account.

    However, we can only suspend an account for 12 months before we close it permanently, at which point it can’t be reopened. If that’s the case, you can apply for a new Cashplus Business Bank Account.

  • If your business has been dissolved by Companies House, we’re bound by law to close your Cashplus Business Bank Account as the entity that owns its funds (your business) no longer exists. If this is the case, you can find out what to do next by reading the FAQ "My business has been dissolved, what will happen to my Cashplus Business Bank Account and the money in it?".

    If we intend to close your account for any other reason, we’ll email you well in advance to explain what we’re doing and why. If you haven’t seen any emails from us, please check your spam folder. If they’re not in there, you can call our Customer Services Team and we’ll try to sort it out for you.

  • We’ll only close an account when we know the business it was opened for has been dissolved by Companies House. Although we do regular checks on business statuses with Companies House, there can be a time difference between your business closing and us finding out, as we don’t get notified directly.

  • Any money you paid into your Cashplus Business bank Account prior to dissolution will have been sent to the relevant Government Treasury. You can find out more about what happens to your closed account funds by reading the FAQ 'My business has been dissolved, what will happen to my Cashplus Business Bank Account and the money in it?'.

  • Any refunds or money paid into your Cashplus Business Account prior to dissolution will have been sent to the relevant Government Treasury. You can find out more about what happens to your closed account funds by reading the FAQ 'My business has been dissolved, what will happen to my Cashplus Business Account and the money in it?'.

  • If an account is overdrawn when we close it because the business it’s associated with is dissolved, we have to report it to the Credit Reference Agencies (CRAs). To see how this affects you specifically, you can speak to any of the CRAs directly and ask for your credit score and credit report (which they may charge you for depending on which you speak to and how much information you want).

  • Yes. You can make a bank transfer payment from a different account to pay off your Cashplus Business Bank Account balance using your Account Number and Sort Code. If you don’t know how much you owe or your account details, you can contact us.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/.

Advanced Payment Solutions Limited (APS), trading as Cashplus Bank, is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). APS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140.

APS provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria.

Mastercard logo