Help: International Payments 

International Payments

  • Yes, our international payments service is currently available to Both Business and Personal Current Account holders.

    The pay-in details you need to provide to the payer can differ depending on the currency it’s coming in.

    If you’re receiving a payment in Euros, you’ll find all the information you need in the FAQ ‘I want to receive an international payment in Euros, what details do I need to provide?’

    If you’re receiving a payment in GBP or any other currency, you’ll find all the information you need in the FAQ ‘I want to receive an international payment in a currency other than the Euros, what details do I need to provide?’

  • If you want to receive an international payment in Euros to your Cashplus Account, you’ll need to provide the payer with these pay-in details:

    • Description of transfer/Payment reference: Put ‘Cashplus’ and your Account Number, formatted as CashplusXXXXXXXX, with the Xs being your Account Number.
      • You must include it so we know the payment is going to you.
      • Your Account Number is the same one that you use to receive UK-to-UK payments and can be found in Online Servicing.
    • IBAN: GB72NWBK60721442217830
      • This is our International Bank Account Number for payments received in Euros
    • International Payments Account Number: 42217830
      • This is a new number we’ve set up for this service. It’s a central Account Number for all international payments received in Euros which is used by all customers.
    • Swift/BIC: NWBKGB2L
      • This identifies who the receiving bank is – in this case it’s NatWest, our partner bank
    • Bank address: NatWest Bank PLC, City of London office, PO Box 12258, 1 Princess Street, London EC2R 8BP
      • If the sender’s bank doesn’t like the PO Box address, just remove it from the address and try again
  • If you want to receive an international payment in GBP or any permitted currency other than Euros to your Cashplus Account, you’ll need to provide the payer with these pay-in details:

    • Description of transfer/Payment reference: Put ‘Cashplus’ and your Account Number, formatted as CashplusXXXXXXXX, with the Xs being your Account Number.
      • You must include it so we know the payment is going to you.
      • Your Account Number is the same one that you use to receive UK-to-UK payments, and can be found in Online Servicing.
    • IBAN: GB74NWBK60000145719225
      • This is our International Bank Account Number for international payments received in foreign currencies and GBP
    • International Payments Account Number: 45719225
      • This is a new number we’ve set up for this service. It’s a central Account Number for all international payments received in foreign currencies and GBP, which is used by all customers.
    • Swift/BIC: NWBKGB2L
      • This identifies who the receiving bank is – in this case it’s NatWest, our partner bank
    • Bank address: NatWest Bank PLC, City of London office, PO Box 12258, 1 Princess Street, London EC2R 8BP
      • If the sender’s bank doesn’t like the PO Box address, just remove it from the address and try again
  • UK Payments: When you receive a payment via UK bank transfer – you just need to provide the UK payer with your unique Cashplus Sort Code and Account Number and the payment is sent directly into your Cashplus Account.

    International Payments: 

    When you receive a payment from abroad – to ensure your payment reaches your account, banks use an IBAN, as well as a SWIFT/BIC code to help identify who the payment belongs to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’ which stands for NatWest Bank.

    Once the payment has been received – we then transfer the funds into your GBP Cashplus Account using the Account Number that the payer will provide in the Description/Reference Details field. Without this, we have no way of identifying a payment as being yours, so please make sure you remind the payer to include these details, otherwise the money will be returned.

    Please note: We may hold the payment for up to four weeks before returning the money to the Payer. The total time it takes for the funds to be returned to the payer will depend on the originating bank and the country it’s from.

  • You can accept international payments originating in the following countries:

    Australia, Austria, Belgium,  Bulgaria, Canada, Croatia, Cyprus (not North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland and the USA.

    Payments can be received into your Cashplus account either in Euros or GBP. The details you need to provide the payer will differ depending on which currency they send the payment in. 

  • Payments can be received into your Cashplus Business account either in Euros or GBP. The details you need to provide the payer will differ depending on which currency they send the payment in. If you’re going to be receiving Euros to your account, then please use the Euro Bank Account details in column A in the table above. The money will then be received by Cashplus in Euros and be converted to GBP by us.

    For all other currencies from approved countries, please use the GBP Bank Account details in column B:

    WHAT YOU’LL BE ASKED FOR:

    A. FOR PAYMENTS BEING SENT TO CASHPLUS IN EURO1

    B. FOR PAYMENTS SENT TO CASHPLUS IN ANY FOREIGN CURRENCY AND GBP2

    DESCRIPTION

    Currency received by Cashplus

    Euro

    GBP

    This is the currency that your transfer will be sent to Cashplus in

    Description of transfer or Reference details

    SortCodeAccountNumber

    SortCodeAccountNumber

    The unique Sort Code and Account Number need to be referenced here (with no spaces). Your Account Number is the same one that you use to receive UK-to-UK payments, and can be found in Online Servicing

    IBAN

    GB72NWBK60721442217830

    GB74NWBK60000145719225

    IBAN is our International Bank Account Number

    International Payments Account Number

    42217830

    45719225

    This is a new number we’ve set up for this service. It’s a central Account Number for all international payments which is used by all customers. It’s critical that you provide the Cashplus account number and sort code in the reference field for money to be identified as yours.

    SWIFT/BIC

    NWBKGB2L

    NWBKGB2L

    This identifies the receiving bank details, in this case NatWest, our bank partner

    Address

    NatWest Bank PLC, City of London Office, PO Box 12258, 1 Princes Street, London EC2R 8BP

    NatWest Bank PLC, City of London Office, PO Box 12258, 1 Princes Street, London EC2R 8BP

    If the payer’s bank doesn’t allow for the address to be a PO Box, simply exclude the PO Box number from the full address

  • The time it takes for an international payment to arrive in your account will vary depending on which country and bank it’s coming from. So, it’s best to ask the person making the payment, to check timings with their bank for you. We’ll apply the payment to your account the same day we receive it (if received before 3.30pm), provided all the details required are correct.

  • We charge a flat fee of £15 per inbound international payment, no matter what the amount or currency of the payment is

    Some paying banks will also add a fee, and the payer will usually be able to choose if the fee is deducted from the total amount paid, or added as a separate fee

    Always confirm the sender is aware how their bank will deduct fees (if applicable) to ensure you receive the required amount

  • It’s important that Cashplus and your Account Number (no spaces required) are referenced in the description field so that we can identify that the payment’s yours and ensure the funds are accurately loaded to your account. If your details aren’t referenced in this field correctly, the payment will be returned to the originating bank. Payments can take up to four weeks to be returned to the person who made the payment if your details aren’t provided correctly in the Description/Reference Details field.

  • An IBAN stands for International Bank Account Number. Every international bank is different in what details they’ll ask for. If the IBAN isn’t asked for, you’ll need to provide the International Payments Account Number and SWIFT/BIC instead.

  • This unique code is used to identify the bank and country that the payment is going to. NatWest provide our banking services and this is why the SWIFT/BIC code begins with ‘NWBK’, the banking code for NatWest Bank.

  • Address: NatWest Bank PLC, City of London Office, PO Box 12258, 1 Princes Street, London EC2R 8BP.

    If the payer’s bank doesn’t allow for the address to be a PO Box, just drop the PO Box number from the full address. It should still be processed without it. This address may also be generated automatically when entering the SWIFT/BIC code, depending on the international bank.

  • This should only be the case if the payer hasn’t included 'Cashplus' and your Account Number (no spaces) in the reference details field when making the payment to you, or the payment was sent from a country not in the accepted countries list above. In these cases, make sure you receive the Remittance Advice from the payer before calling us as we’ll need these details to help find your missing payment.

  • The payment is converted into GBP by the paying bank, so they determine the exchange rate and how much the payment will be in GBP against the international currency. Once we receive the payment, it’s already in GBP. If you’d like to query the paying bank’s current exchange rate, please ask the payer to confirm.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures at https://www.cashplus.com/legal/. **Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.