Help: My Debit Card 

My Debit Card

  • You can activate your card online or by phone 24 hours a day, 7 days a week.

    You can also request your PIN via Online Servicing or the Mobile App, or by calling our automated phone service.

  • For Personal Applications, your Cashplus Debit Card will take around 3-5 business days to arrive once we’ve received your payment. For Business Applications, we’ll post your card as soon as your applications approved – again it will take 3-5 working days to reach you.

    If you haven’t received your card within this time-frame, please check the status of your application using our application status tracker in case there’s any further information we need from you.

    Alternatively, you can get in touch with our Customer Services team they can look into this for you.  

  • We’ll send you an email before your card’s due to expire. Your new card will be sent to your current address and a card renewal fee will be charged to your account on, or shortly after, the date that your replacement card is issued. Your renewal card will be activated and ready for use.

    We usually send out cards around about 30 days before they’re due to expire. If your new card doesn’t arrive within that time-frame, please contact our Customer Services team.

    The new Cashplus card will be linked to your Online Servicing account and any current balance will be available to use. Occasionally, cards aren’t automatically renewed, but we’ll let you know in advance.

  • Yes. You can block your card online by logging into Cashplus Online Servicing or the Mobile App. Just select the ‘Block a card button’ and follow the prompts. 

  • Please contact us immediately. You can also block your card in Cashplus Online Servicing or the Mobile App.

    We may need you to help us, our agents or the police, if your card is lost or stolen or we suspect that the card is being misused.

    What will happen to the money on my Cashplus card? Immediate action will be taken to protect the money in your Cashplus card Account. We’ll cancel your card and re-issue a new one to your current address within just three to five working days.

  • As part of industry wide changes to improve card security, occasionally you may be asked to insert your card enter your PIN when you make a contactless payment, even if it’s under £30.

    This is for extra protection, just to make sure it’s always you that’s using your card.

    When this happens, your transaction might be declined or the card reader might ask you to insert your card (it depends on the retailer). If this occurs simply insert your card into the reader and enter your PIN to continue to use contactless in future.

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures at **Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.