Complaints data 

1st October 2020 to 31st March 2021

We do everything we can to ensure our customers have a brilliant experience whenever they use our services. However, despite our best efforts, sometimes things don’t go according to plan, and if this does happen, we do everything we can to make it right as quickly as possible and work hard to ensure it doesn’t happen again.

When our customers send us a complaint, we take them very seriously. No matter how big or small they are. Complaints help us to find areas we need to improve, and build products and services that our customers love.

Every six months, we submit the following data to the Financial Conduct Authority. This will include the data behind the number of complaints we received and how quickly we resolved them.

Click here to view our complaints data


Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK.

For full website terms including information on Cashplus Bank, Mastercard and use of Trademarks, please see our full legal disclosures at

Advanced Payment Solutions Limited (APS) provides credit facilities subject to approval and affordability, and where accounts continue to meet APS credit criteria. APS is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. Our Firm Reference Number (FRN) is 671140.

♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.

Mastercard logo