Shopping online with your Cashplus Mastercard
We're introducing a new and improved security check when you shop online with your Cashplus Bank Mastercard, making it simpler and more secure. Soon it’ll be goodbye eight digit security code and hello SMS one time passcode (and in time, biometric approval in your Cashplus Bank app)! Here’s everything you need to know about the upgrade with Mastercard Identity Check and what it means when you’re shopping online with your Cashplus Bank Mastercard.
What these updates mean for you
Previously, when shopping online, you were asked to enter your Cashplus Bank eight digit security code to verify the purchase, however we're now rolling out a new process. Instead of using your eight digit security code, you’ll get an SMS one time passcode (six or eight digits) sent to the mobile phone registered to your Cashplus Bank account. Enter this passcode and your purchase will be good to go.
What is Mastercard Identity Check?
Mastercard Identity Check is a service that allows you to securely make online purchases using your Cashplus Bank Mastercard. These new changes will mean when making purchases with participating online retailers, you’ll sometimes be asked to enter a one time passcode that is a six or eight digit number sent to the mobile number registered to your Cashplus Bank account. Once you enter the passcode, it will then be verified by Cashplus so we can make sure it’s you making the purchase. Mastercard Identity Check provides an enhanced level of security for your online shopping. See below for an example of what this might look like in your browser.
When am I going to encounter it and why?
You’ll only have to follow the one time passcode process with online shops that are registered to Mastercard Identity Check. You’ll be able to tell if the one time passcode is required for a retailer as the Mastercard Identity Check logo will be displayed on the company’s website. The process has been put in place to make sure that they can verify that you’re a Cashplus Bank customer.
Where can I find my one time passcode?
A one time passcode is a unique six or eight digit number sent to your mobile number registered at Cashplus Bank. Make sure that you always keep your mobile number updated in Online Banking and the Cashplus Bank App. You can do this by following the steps below:
In Online Banking:
- Go to Settings
- Click on Account Details
- Click on Edit My Details
In the Cashplus Bank App:
- Go to Settings
- Click on Personal Details
- Tap on Mobile Number and enter your mobile number
- Tap Confirm to update
Please note, if you’re a Credit Card holder and you want to update your mobile number, you'll have to give us a call.
It pays to note that this new process is being rolled out in phases, so there’s a chance you may need to enter your eight digit security code during this transition time. Our Business Credit Card is up first, and then our other products will follow shortly after. If you’re a Bank Account or Personal Credit Card holder then we’ll let you know by email when it’ll be introduced for you. For more information, please visit our FAQs on Mastercard Identity Check.
This content was updated on 8th June 2020
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