Cybersecurity essentials : How to spot a scammer

With cybersecurity threats on the rise, it's important to know how to spot a scam when you see one

To help you keep your Cashplus account and personal details safe and secure, here’s a quick rundown on how you can steer clear of common scams.


Protect your emails

Scammers often use fake emails to try and steal personal information like usernames, passwords and credit card details.

What to look out for:

  • Emails asking for personal and financial information
  • Poor spelling, grammar and presentation
  • Non-personalised greeting (such as: Hi Customer)
  • Incorrect URL - hover over the link to help check its validity
  • Low resolution branding and imagery
  • Unfamiliar attachments or attachments with double extensions – e.g. ‘docx.docx'


Safety tip: If you’re ever unsure about whether an email has come from us, don’t open any attachments in the email and forward it to our Cybersecurity experts


Avoid clicking dodgy links

Whether it’s in an email or a fake ad, scammers will often try to direct internet users to a fake lookalike website where they get the user to enter personal details. These phoney websites can look legitimate, so it’s important to know what to look out for.

What to look out for:
• Email messaging urging you to click on a website link or download a programme
• Altered URLs with spelling errors or lots of random numbers – (double check the spelling and the name)

Safety tip: Before entering any details into a URL, you should: 

  • Make sure it’s a https:// website
  • Check for the secure lock next to the URL in the browser. See an example here:

 *Just a reminder, Cashplus is the trading name of Advanced Payment Solutions Ltd. 


Don’t fall for scam phone calls

Some scammers will imitate reputable companies over the phone or through voicemail to trick people into revealing personal information, such as bank details and credit card numbers.

If you receive a call from a company out of the blue, here’s a few signs that it could be a scam: 

  • A sense of urgency
  • A request for you to transfer your money into another bank account
  • A request for you to provide sensitive personal information such as card, account or PIN numbers directly over the phone
  • The caller may confirm some of your personal information in order to build your trust


Watch your SMS

Scammers can also set up traps using SMS. This involves you receiving an SMS with a website link, which, when opened, could download a virus onto your mobile device.

What to look out for:

  • A request for financial and personal information
  • A website link requiring bank account detail verification
  • A request to telephone an unfamiliar number

Safety tip: If you receive an unusual SMS and you don’t believe it’s a genuine message from us, please contact Customer Services, so we can verify it for you.


Protect your personal information, at all costs!

Always be on your guard when receiving communications online and offline asking for personal information, even if a call or email seems genuine.

Safety tip: Make sure you create unique passwords for every site that you log into. That way, if a website you’re using does get hacked, your other passwords won’t be compromised.

Your safety is really important to us, so we’re here if you need us. If you’ve got any questions, call our Customer Services team.

Read more about how to keep your business safe from cybersecurity threats.

This content was created on 19th December 2018

Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. For full website terms including information on Cashplus, Mastercard and use of Trademarks, please see our full legal disclosures at **Credit facilities are provided by Advanced Payment Solutions Ltd (APS) and are subject to the AFL Cashplus e-money account being in good standing and applicants aged 18+. APS is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Registration No. 671140). ♦Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and will count towards inclusive minutes in the same way as 01 and 02 calls. Calls may be recorded.